{"id":18069,"date":"2020-04-09T09:33:53","date_gmt":"2020-04-09T07:33:53","guid":{"rendered":"https:\/\/www.testingtime.com\/?p=18069"},"modified":"2020-06-05T15:03:13","modified_gmt":"2020-06-05T13:03:13","slug":"moderated-vs-unmoderated-remote-user-tests","status":"publish","type":"post","link":"https:\/\/www.testingtime.com\/en\/blog\/moderated-vs-unmoderated-remote-user-tests\/","title":{"rendered":"Moderated vs. unmoderated remote user tests &#8211; Which test method makes sense when"},"content":{"rendered":"<h3>Table of contents<\/h3>\n<p><a href=\"#1\"><span style=\"font-weight: 400;\">1. Introduction<\/span><\/a><\/p>\n<p><a href=\"#2\"><span style=\"font-weight: 400;\">2. Moderated remote user tests<\/span><\/a><br \/>\n<a href=\"#3\">2.1 Advantages Remote Moderated<\/a><br \/>\n<a href=\"#4\">2.2 Disadvantages Remote Moderated<\/a><\/p>\n<p><a href=\"#5\">3. Unmoderated remote user tests<\/a><br \/>\n<a href=\"#6\">3.1 Advantages remote unmoderated\u00a0<\/a><br \/>\n<a href=\"#7\">3.2 Disadvantages remote unmoderated<\/a><\/p>\n<h2><a id=\"1\"><\/a>1. Introduction<\/h2>\n<p>For several years now, tools have been available that allow unmoderated remote user tests. Unmoderated means that a test takes part in a test from home, unaccompanied by a moderator, and is filmed. The video is sent to the UX Researcher for analysis within hours.<\/p>\n<p><span style=\"font-weight: 400;\">In German-speaking Europe, we mainly work with <a href=\"https:\/\/lookback.io\/\">Lookback<\/a>, <a href=\"https:\/\/rapidusertests.com\/\">Rapid User Tests<\/a> and <a href=\"https:\/\/www.userzoom.com\/\">User Zoom<\/a> to conduct unmoderated user tests.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Below you will find a list of the advantages and disadvantages of moderated vs. unmoderated remote user tests. To compare apples and oranges, the following comparison focuses only on remote user tests.<\/span><\/p>\n<h2><a id=\"2\"><\/a>2. Moderated remote user tests<\/h2>\n<p>Moderated user tests\u00a0are one of the most effective methods. The most famous evangelist for\u00a0usability testing\u00a0is Jakob Nielsen. He proofed with one of his studies, that only 5\u00a0test users\u00a0are required to uncover 75% of\u00a0usability\u00a0problems in a given\u00a0test\u00a0object.\u00a0User testing\u00a0is not rocket science.<\/p>\n<h3><a id=\"3\"><\/a>2.1 Advantages Remote Moderated<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Preferred tools can be used: Skype, Hangout, GoToMeeting, etc.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ideal for testing prototypes at any level of maturity (LoFi &#8211; HiFi)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Combination of user test and open interview. Especially the hacking in case of unexpected events is an advantage<\/span>.<\/li>\n<li><span style=\"font-weight: 400;\">Testing of unpublished apps and websites.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ideal for the<\/span> <a href=\"https:\/\/www.testingtime.com\/en\/blog\/when-rite-is-right\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"https:\/\/en.wikipedia.org\/wiki\/RITE_Method\">RITE methode<\/a><\/li>\n<\/ul>\n<h3><a id=\"4\"><\/a>2.2 Disadvantages Remote moderated<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Time expenditure. A moderator and optionally an observer is necessary for the test.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Difficult target groups are poorly available during normal working hours. Closing time appointments are often unavoidable.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Suboptimal for testing touch interfaces.<\/span><\/li>\n<\/ul>\n<h2><a id=\"5\"><\/a>3. Unmoderated Remote User Tests<\/h2>\n<p>Unmoderated user testing In an unmoderated user testing setting, there are no real-time interactions between the test person and the researcher. Instead, the tasks are created before the test and usually completed by the test participant through an online testing tool.<\/p>\n<h3><a id=\"6\"><\/a>3.1 Advantages Remote Unmoderated<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Testing in a natural environment without the influence of a moderator.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">No moderator is necessary at the same time. Results come back within hours via video.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Video analysis can be performed efficiently afterwards.<\/span><\/li>\n<\/ul>\n<h3><a id=\"7\"><\/a>3.2 Disadvantages Remote Unmoderated<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Test object must be mature. Ideally an operational website or app.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Precise writing of instructions\/tasks is necessary, otherwise, the test subject gets lost on his own. <\/span><\/li>\n<li><span style=\"font-weight: 400;\">No hacking possible during the test. I.e. interesting events cannot be traced back immediately. <\/span><\/li>\n<li><span style=\"font-weight: 400;\">In case of technical problems with the test infrastructure, no support can be offered, since the test subject is on his own. It often blocks the execution of the complete test. <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Which procedure you finally want to use depends strongly on the test design and the available budget. For the above-mentioned platforms, you can also buy the whole service (planning, execution and analysis) from the provider. For detailed instructions on moderated user tests you can download our guide:<\/span><\/p>\n\t\t\t<div class=\"teaser-post\" style=\"background: #868B9E;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"left-side\" style=\"color: #ffffff;\">\n\t\t\t\t\t\t<div class=\"teaser-post-content\">\n\t\t\t\t\t\t\t<h2>Guideline for moderated user tests<\/h2>\n\t\t\t\t\t\t\t<p>A step-by-step guide to spotting usability weaknesses through moderated user testing. This short whitepaper discusses all the key aspects of the process \u2013 from preparation to testing and analysis.<\/p>\n\t\t\t\t\t\t\t<p class=\"read-more-button\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/resources.testingtime.com\/guide-moderated-user-testing\">\n\t\t\t\t\t\t\t\t\tGuideline to moderated user testing\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"right-side\" >\n\t\t\t\t\t\t<div id=\"teaser-1-image\" class=\"teaser-post-image\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n<p><span style=\"font-weight: 400;\">If you have any questions about choosing the appropriate test method, please feel free to contact us at <\/span><a href=\"mailto:contact@testingtime.com\"><span style=\"font-weight: 400;\">contact@testingtime.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Table of contents 1. Introduction 2. Moderated remote user tests 2.1 Advantages Remote Moderated 2.2 Disadvantages Remote Moderated 3. Unmoderated remote user tests 3.1 Advantages remote unmoderated\u00a0 3.2 Disadvantages remote unmoderated 1. Introduction For several years now, tools have been available that allow unmoderated remote user tests. Unmoderated means that a test takes part in [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":1717,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[8990,8989],"tags":[],"class_list":["post-18069","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-research-methods","category-research-strategy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.5 (Yoast SEO v20.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Moderated vs. unmoderated remote user tests | TestingTime<\/title>\n<meta name=\"description\" content=\"Learn in this article the advantages and disadvantages of moderated vs. unmoderated remote user tests and when you should use which method.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.testingtime.com\/en\/blog\/moderated-vs-unmoderated-remote-user-tests\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Moderated vs. unmoderated remote user tests - Which test method makes sense when\" \/>\n<meta property=\"og:description\" content=\"Learn in this article the advantages and disadvantages of moderated vs. unmoderated remote user tests and when you should use which method.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.testingtime.com\/en\/blog\/moderated-vs-unmoderated-remote-user-tests\/\" \/>\n<meta property=\"og:site_name\" content=\"TestingTime\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/testingtime\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-09T07:33:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-06-05T13:03:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.testingtime.com\/app\/uploads\/2017\/07\/moderiert-unmoderiert-testen-e1586418253535.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"338\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Reto Laemmler\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@testingtime\" \/>\n<meta name=\"twitter:site\" content=\"@testingtime\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Reto Laemmler\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.testingtime.com\/en\/blog\/moderated-vs-unmoderated-remote-user-tests\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.testingtime.com\/en\/blog\/moderated-vs-unmoderated-remote-user-tests\/\"},\"author\":{\"name\":\"Reto Laemmler\",\"@id\":\"https:\/\/www.testingtime.com\/en\/#\/schema\/person\/79095def7dada61a18ac99861db51e9c\"},\"headline\":\"Moderated vs. unmoderated remote user tests &#8211; 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