{"id":20112,"date":"2020-09-03T14:41:12","date_gmt":"2020-09-03T12:41:12","guid":{"rendered":"https:\/\/www.testingtime.com\/?p=20112"},"modified":"2022-07-06T15:28:45","modified_gmt":"2022-07-06T13:28:45","slug":"experience-report-testuser","status":"publish","type":"post","link":"https:\/\/www.testingtime.com\/en\/blog\/experience-report-testuser\/","title":{"rendered":"Experience report: A test user takes you along for a test"},"content":{"rendered":"

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Table of contents<\/h2>\n

1. Applying for the test<\/a>
\n2. On my way to the test<\/a>
\n3. The time has come: the test<\/a>
\n4. My thoughts after the test<\/a>
\n5. Payment time<\/a>
\n6. Background information on the test<\/a><\/p>\n

You\u2019re more of a visual type?
\n7. View the report as a video<\/a><\/p>\n

<\/a>1. Applying for the test<\/h2>\n

Hi everyone, I\u2019m Nora. I\u2019m 29 years old and live in Zurich, Switzerland. I have been registered as a test user<\/a> with TestingTime for over half a year now. I have already participated in two surveys, but this will be my first time taking part in an on-site test. I am a tiny bit nervous to be completely honest! I don\u2019t exactly know what to expect yet. But I am definitely looking forward to this new experience. After all, when does one get the chance to tell a company directly what one thinks about their product \u2014 and make a little money on the side at the same time? But let’s start from the beginning.<\/p>\n

1.1 Test invitation via email<\/h3>\n

I received an email from TestingTime! The email contains an invitation to apply for a study as well as the time and place where the test will be held. It is an in-house study, in other words, a study being carried out on the company\u2019s premises. The time and place work for me, the 55.00 CHF (around \u00a350) compensation for the 45-minute participation sounds great. I click on \u201capply now\u201d to find out whether I actually meet the test criteria. I\u2019m excited. Finger crossed.<\/p>\n

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1.2 Questionnaire: Do I fit the profile?<\/h3>\n

The questionnaire asks me to answer questions concerning my consumption behaviour. I indicate, for example, how frequently I cook at home, how many ready-made meals I buy or where I usually shop for groceries. There are seven questions I need to answer in total. At the end of the questionnaire, I can select time slots on the day of the test during which I would be available. I need around three minutes to complete all questions.<\/p>\n

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1.3 It\u2019s a match!<\/h3>\n

Good news: My profile is a match! I have been shortlisted and provisionally registered for the test. Now, all I have to do is wait until I receive a message with the final confirmation and information which time slot I have been assigned to.<\/p>\n

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1.4 Confirmation email and text<\/h3>\n

One day has passed since I completed the questionnaire. Just a moment ago, I received my definitive invitation to the study! The message summarises all the most important information once more, including directions. With a click on the green button, I confirm my participation. The test is going to be held in four days already \u2014 I\u2019m excited!<\/p>\n

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<\/a>2. On my way to the test<\/h2>\n

It\u2019s here, the day of the test! On my way to the innovative company INNOArchitects<\/a>, where the study will be held, I start feeling a little nervous. What exactly is in store for me? Which product will I test and what tasks will I be given? I\u2019m hoping that I will be able to provide useful feedback that will be of help to the company.
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\nArriving at the INNOArchitects office, I am welcomed warmly. I sign a non-disclosure agreement in which I agree to treat the test information confidentially. Afterwards, I am treated to a coffee and asked to wait for a moment. I am told that there is nothing that I could do wrong during the test and that I should just think out loud and share my opinion honestly. This immediately calms my nerves\u00a0:-).<\/p>\n

<\/a>3. It\u2019s time: the test<\/h2>\n

I am invited to a large, bright room. There are four people present, they welcome me nicely. Three people are seated to my left; they are silent observers and take notes during the test. A fourth person stands to my right; she guides me through the test and asks me questions. Soon, I am so deeply immersed in the test that I forget that the observers are even there.<\/p>\n

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I smile when I see the product that I will be testing: It\u2019s a meal kit! In other words, a carefully prepared box with a recipe and all the ingredients needed for it. I am super excited, because I love trying new foods and recipes.<\/p>\n

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The moderator gives me two tasks. First, I am shown two versions of an advertising poster for the meal kit and I get to describe which one appeals to me more and for what reason. Then, I get to take a closer look at a sample kit. Curiously, I unpack the box, inspect the recipe card and the ingredients. While doing so, I say out loud what goes through my mind: what I like and what bothers me, what questions I have. I am also shown different packaging types and explain which one I like the most.<\/span><\/p>\n

At the end, the three observers ask me a few more questions about my general impression of the product.
\n<\/span><\/p>\n

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Before I realise it, the test is already over. Time really flew by! I leave the room with a very positive feeling. The moderator and observers gave me the impression that they really care about my feedback.<\/span><\/p>\n

<\/a>4. My thoughts after the test<\/h2>\n

The test was a great experience and definitely not my last study with TestingTime. What I liked the most was that I was able to give my opinion about a product \u2013 that isn\u2019t even available in shops yet \u2013 directly to the company in question. Especially, because it is a product that I could imagine actually buying myself. Now, I am very excited to find the box on shop shelves and to see which design the client opted for. The 55.00 CHF (around \u00a350) that I earned along the way is the cherry on top.<\/p>\n

<\/a>5. Payment time!<\/h2>\n

One and a half weeks have passed since my moment in the spotlight. Shortly after the test, I received an email from TestingTime asking me to submit my bank details, which I did right away. Now I just took a look at my bank account and happily realised that the 55.00 CHF transfer from TestingTime had already arrived.* Thanks, TestingTime team! I am already looking forward to participating in another test.
\n* Incentives for successful study participation will be made in the form of a credit to the related TestingTime-Wallet beginning July 1, 2022. Learn more in our FAQs<\/a><\/p>\n

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<\/a>6. Background information on the test<\/h2>\n

The goal of this test was to test a physical product with the target group prior to its market launch. The identity of the company behind the product is confidential and will remain a secret. This is why a non-disclosure agreement had to be signed prior to partaking in the test.<\/p>\n

The TestingTime user tests are highly versatile. During your first test, you may test a physical product, but you may just as well test a website or an app or take part in a focus group and discuss a new product idea.<\/p>\n

Next to on-site studies, many tests can also be conducted from home using video conferencing tools (e.g. Skype<\/a>, Lookback<\/a>, Zoom<\/a>).<\/p>\n

<\/a>7. View the TestingTime experience report as a video<\/h2>\n