{"id":23532,"date":"2021-01-18T18:08:22","date_gmt":"2021-01-18T16:08:22","guid":{"rendered":"https:\/\/www.testingtime.com\/?p=23532"},"modified":"2021-01-22T15:15:01","modified_gmt":"2021-01-22T13:15:01","slug":"safe-usability-testing-in-times-of-the-coronavirus","status":"publish","type":"post","link":"https:\/\/www.testingtime.com\/en\/blog\/safe-usability-testing-in-times-of-the-coronavirus\/","title":{"rendered":"Safe usability testing in times of the coronavirus"},"content":{"rendered":"<h3>Table of contents<\/h3>\n<p><a href=\"#1\">1. Restrictions on in-house UX tests and interviews<\/a><br \/>\n<a href=\"#2\">2. Remote usability testing as a safer alternative to in-house testing<\/a><br \/>\n<a href=\"#3\">3. The differences between remote usability testing and in-house testing<\/a><br \/>\n<a href=\"#4\">4. Remote testing types: The right UX test for every situation<\/a><br \/>\n<a href=\"#7\">5. Extraordinary times require extraordinary measures: Digitise your in-house testing now<\/a><\/p>\n<h2><a id=\"1\"><\/a><span style=\"font-weight: 400;\">1. Restrictions on in-house UX tests and interviews<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Product managers and UX professionals can barely conduct in-house UX tests and interviews any longer. Those who, despite the risk of infection and against the advice of the authorities, still invite test users to the office often find themselves having difficulties during recruitment, including cancellations and no-shows. On top of that, an increasing number of companies are requesting their employees to work from home, where classic UX testing is barely feasible.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Currently, in-house UX testing means:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">High risk of infection<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Nearly impossible to conduct while working from home<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Test users are afraid to participate<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Goes against current recommendations to avoid social interactions<\/span><\/li>\n<\/ul>\n<h2><a id=\"2\"><\/a><span style=\"font-weight: 400;\">2. Remote usability testing as a safer alternative to in-house testing<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Remote UX tests take place without physical contact between test users and the people in charge of the test as the test user is using their own device at home.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In times of the coronavirus, this means:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Zero infection risk: Remote testing is completely safe for both sides and therefore helps protect the healthcare system.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Straightforward testing while working from home: Recruitment is done at the push of a button, tests are browser-based, and evaluation can be carried out collaboratively with the same tool.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Minimal no-show rate: In the event that a test user doesn\u2019t show up or there are technical difficulties, they can be replaced quickly.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Minimisation of social interaction to help fight the virus. <\/span><\/li>\n<\/ul>\n\t\t\t<div class=\"teaser-post\" style=\"background: #868B9E;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"left-side\" style=\"color: #ffffff;\">\n\t\t\t\t\t\t<div class=\"teaser-post-content\">\n\t\t\t\t\t\t\t<h2>The complete guide to remote testing (online user tests)<\/h2>\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In the e-book you have all the information from this blog post and more to look up and share. <\/span><span style=\"font-weight: 400;\">In addition, you will find an extensive section &#8220;Remote UX Testing in Practice&#8221; as a valuable addition to your daily work. There you will learn how to define questions and hypotheses, how to create good tasks for online tests and what good questionnaires look like.<\/span><\/p>\n\t\t\t\t\t\t\t<p class=\"read-more-button\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/resources.testingtime.com\/complete-remote-testing-guide\">\n\t\t\t\t\t\t\t\t\tDownload now for free as PDF.\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"right-side\" >\n\t\t\t\t\t\t<div id=\"teaser-1-image\" class=\"teaser-post-image\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n<h2><a id=\"3\"><\/a><span style=\"font-weight: 400;\">3. The differences between remote usability testing and in-house testing<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Remote testing allows you to test the usability and UX of your products faster and more efficiently than in-house testing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Switching to remote testing means:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Not tied to any location: Test users can be recruited from all across the globe. Test leaders can also be located anywhere in the world\u2014also while working from home\u2014as long as they have internet access.\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Realistic conditions: Test users are located in their usual environment and can use their own devices; they act more naturally as a result.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Honesty: Tests are subject to less social desirability bias since test users remain anonymous and are therefore more honest.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">No need for long-term planning: Tests can be conducted on shorter notice than in-house tests and are usually completed within just a few days.<\/span><\/li>\n<\/ul>\n<h2><a id=\"4\"><\/a><span style=\"font-weight: 400;\">4. Remote testing types: The right UX test for every situation<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Remote usability tests can be either moderated or unmoderated. Remote UX tests with <\/span><a href=\"https:\/\/rapidusertests.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">RapidUsertests<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/www.testingtime.com\/en\/blog\/ux-researchers-favourite-tools-for-remote-user-research\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">these remote testing tool providers<\/span><\/a><span style=\"font-weight: 400;\"> are an excellent alternative in times of the coronavirus. <\/span><\/p>\n<h3><a id=\"5\"><\/a><span style=\"font-weight: 400;\">4.1 Moderated RapidUsertests: The remote in-house test<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The UX test takes place via audio conference and with screen sharing enabled. It will also be recorded for later evaluation. Up to three listeners can take part in the test; the test user will not be aware of it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By assigning guest access, the videos can be evaluated together at a later date. A highlight video can then be created in no time, which can also be shared via a link\u2014individual moments in the video as well.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This type of testing is suitable for UX tests (e.g. prototypes) as well as interviews. You can book a moderated RapidUsertest <\/span><a href=\"https:\/\/rapidusertests.com\/usability-test-erstellen\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4.2 Unmoderated remote UX testing: The asynchronous alternative<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">During unmoderated tests, the researchers and test users don\u2019t communicate directly. The person in charge of the test creates a testing concept which the test users then use to test the website or app.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The test users speak their thoughts aloud as they complete their tasks. Both the test user\u2019s voice as well as their screen are recorded during the test.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The resulting videos can then be evaluated and analysed to be used to make further optimisations to the website or app.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unmoderated tests are therefore less time-consuming but are not suitable for all use cases. When it comes to prototype testing, for example, you should do moderated remote tests as outlined above.<\/span><\/p>\n<h2><a id=\"7\"><\/a><span style=\"font-weight: 400;\">5. Extraordinary times require extraordinary measures: Digitise your in-house testing now<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The current situation is a rethink in private and professional life. Social interactions are being reduced at a minimum while remote work has become the new normal. Moderated and unmoderated user testing shows that the digitalisation of in-house testing isn\u2019t particularly difficult and actually offers several advantages. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Table of contents 1. Restrictions on in-house UX tests and interviews 2. Remote usability testing as a safer alternative to in-house testing 3. The differences between remote usability testing and in-house testing 4. Remote testing types: The right UX test for every situation 5. Extraordinary times require extraordinary measures: Digitise your in-house testing now 1. [&hellip;]<\/p>\n","protected":false},"author":76,"featured_media":23482,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[8990,8989],"tags":[],"class_list":["post-23532","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-research-methods","category-research-strategy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.5 (Yoast SEO v20.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Safe usability testing in times of the coronavirus - TestingTime<\/title>\n<meta name=\"description\" content=\"Product managers and UX professionals can hardly do in-house UX testing anymore. 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