Lookback instructions for test users
Lookback is a free platform for remote, moderated user tests and works via the Participate App. Please follow this step-by-step guide to using the App.

Thanks to the Participate App, you can interact with the researcher during the test.The researcher will also be able to see and hear you, and observe your screen while you test their app or website.Please note which device is used for performing the user test. You will find this information in your confirmation email. Ensure that everything is set up before the meeting starts. Although this is very easy, it may take a few minutes the first time you do it. Please allow enough time for this.

How to join a Lookback meeting on your iPhone

1. Make sure you are on a compatible device and iOS version. You’ll need iOS 12.2 and up, then it will be compatible with Lookback.

2. Have the participate link ready from your confirmation email to join the session. Keep it open in a window as you may need to access it more than once. It should look something like this: https://participate.lookback.io/TdagMr?live

3. Click on the following link and follow this easy step-by-step guide to set up Lookback on your iOS device.

How to join a Lookback meeting on your Android phone

1. Have the participate link ready from your confirmation email to join the session. Keep it open in a window as you may need to access it more than once. It should look something like this: https://participate.lookback.io/TdagMr?live

2. Click on the following link and follow this easy step-by-step guide to set up Lookback on your Android device.

How to join a Lookback meeting on your desktop/laptop

1. Check you have an up-to-date version of the Chrome browser on your desktop/laptop. If not you can download Chrome at https://www.google.com/chrome/ – no other browsers are supported at this time.

2. Have the participate link ready from your confirmation email to join the session. It should look something like this: https://participate.lookback.io/TdagMr?live

3. Click on the following link and follow this easy step-by-step guide to set up Lookback on your desktop using Chrome.

Do you have problems with your camera or microphone?

If you are a MacOS user, this article will help you.

Or more questions on Lookback?

Go to the Lookback troubleshooting page.