Frequently asked questions by customers
Everything you need to know about our service and how it benefits you.
Questions about the value
What are the advantages of recruiting with TestingTime?
Recruiting test users is our core business. Our pool consists of more than 250,000 test users and we put a lot of time and effort into quality management. So not only can we provide you with the test users you need – we can do it fast and at a fraction of the cost.
What’s the difference between recruiting with TestingTime and recruiting with a market research company?
Typically, a market research company will offer test user recruiting as a supplementary service. Consequently, their test user pool will be lacking in terms of size and representativeness and their limited recruiting staff won’t be able to match TestingTime’s speed, price, or test user quality.
Questions about the service
What are the types of projects and the industries TestingTime recruits for?
Our services are neither limited to particular types of projects nor to particular industries. TestingTime’s client base consists of companies in various industries, e.g. retail, banking, insurance, and hospitality. Ranging from short, one-off surveys to diary studies that span several months, the projects, too, are diverse.
What areas do you service?
Our offices in Zurich, Berlin, London, and Paris serve our core markets: Switzerland, Germany, the UK, and France. Upon request, we do recruit test users in other locations. But only for remote studies.
Will TestingTime keep me posted about my order?
Absolutely! We will send you a private lineup link (tokenized URL) that you can share with your team. Use this link whenever you want, however often you want to access your order and check out how the recruiting process is coming along in real time.
Which remote user research tools do you support?
While we work with all online tools, we recommend using a tool that provides a redirect link for best results. Typical tools include SurveyMonkey, OptimalWorkshop, Lookback, Typeform, Google Forms, etc.
Can you recruit difficult/special profiles, too?
Recruiting test users is our core business. Our pool consists of more than 250,000 test users and we put a lot of time and effort into quality management. However, if we feel we cannot recruit your desired profile, we will get in touch with an alternative solution.
Where do the names of the PrePay packages come from?
We named our packages after our UX idols: Steve Krug, author of "Don't make me think," Kim Goodwin, author of "Design for the digital age," Jakob Nielsen, inventor of the golden 5-people-per-test rule, and Don Norman, the father of user experience and author of "The Design of Everyday Things."
Questions about incentives and costs
Who handles the incentive payments?
We do! And the incentive payments are always included in your total price. Use our easy and transparent online calculator to see how much your total comes to now.
Questions about quality
What sorts of test users does your pool contain?
Our core markets are Switzerland, Germany, the UK, and France. In these countries, our pool consists of more than 250,000 test users of all ages, working in different industries, and interested in a range of topics. New people sign up every single day and, in certain cities, 1% of the total population is already a part of our pool.
How do you acquire test users?
We are always adding new people to our pool of more than 250,000 test users. We use a combination of organic and paid methods, enabling us to recruit the test users you need – even if they aren’t yet in our pool at the time you place your order.
How do you guarantee that test users show up and match the desired profile?
Following the tests, our customers rate each and every test user individually. Based on that information, our sophisticated quality management system automatically disqualifies unreliable and/or dishonest test users, preventing them from causing no-show or misfit issues in the future.
What happens if a test user doesn’t show up or doesn’t match the desired profile?
If a test user doesn’t show up (e.g. because they’re sick) or doesn’t match the desired profile (e.g. because they misunderstood one of the screener questions), we’ll make sure you get a replacement – the same day or on a date of your choosing.
How do you prevent test users from going pro?
Before we select a test user for a test, they have to overcome several hurdles: they must verify their phone number, complete an online screener, and confirm that they meet all the criteria. Then, our sophisticated quality management system reviews the candidate and gives them the green light, if applicable. Unreliable and/or dishonest test users, as well as those who have tested too recently or for the same company, are automatically disqualified.