Far more affordable than gut calls

Yes, you can add as many criteria and questions as you like. However, our experience shows that 2–3 criteria per target group are usually enough to find the right participants. Please keep in mind: the more criteria you add, the harder it becomes to find the right, available test users.

Our experience has shown that customers typically order 5–15 participants for qualitative studies and around 200 for online surveys. We consider this to be “fair use.” If usage exceeds this, we’ll get in touch with you to adapt the subscription to your needs.

Recruiting test users is our core business. We have a pool of 985,000 test users and invest a lot of time in quality control. This means you can get your desired profile on average 10 times faster and at half the cost.

We tailor subscriptions to fit your requirements. If you still don’t reach the included order volume, we’ll analyze the situation together and find a suitable solution.

If you reach your order limit before the end of your subscription term, you have three options:

• Add more orders: Add individual orders to your current subscription (e.g. 3 additional orders) and benefit from your subscription advantages.

• Upgrade to a higher plan: Switch to a higher plan to cover more orders.

• Pay per order: You can also continue to pay per order as usual.

No matter which option you choose – feel free to get in touch with us so we can find the perfect solution for you and your team.

You can always add extra compensation. To do so, contact your TestingTime contact person or send an email to sales@testingtime.com.

Yes, the subscription is automatically renewed. However, we stay in regular contact with you before renewal and will notify you before the new term begins.

The activation fee includes setting up your team in your TestingTime profile, assigning permissions, loading your included orders, and test user compensation. Usually, setup takes 1 to 2 business days.

This gives you enough time to make any adjustments. We want this process to be transparent and predictable for you. Anything else wouldn’t be a good customer experience in our eyes.

The cancellation period is 3 months to the end of the month. Cancellations must be made in writing and sent to sales@testingtime.com. Of course, you can also contact your dedicated contact person at TestingTime.