We recruit
research participants

A few clicks away from talking to your audience all around Europe.

Book a demo

Participants Recruitment Service

Prioritise insights, free up your team’s time, and make data-driven decisions.

Our GDPR-compliant recruiting services include:

  • Writing and checking your screener question
  • Participants’ screening and scheduling
  • Automatic document signing
  • Sending study reminders to research participants
  • Participants’ support and troubleshooting
  • Managing payments to the participant
See a recruitment example

Reliable Research Participants

The research participants we provide you with, are very reliable and motivated to take part in your study.

Our automated quality assurance system ensures only reliable and accurate participants join your studies.

To ensure that your research yields the best possible insights, we check and select all your participants carefully, before inviting them to your study.

If a participant doesn’t meet your expectations, we take responsibility—just stop the study within 15 minutes, and you won’t pay for the mismatch.

More about reliability
Test users
Test users

On-time Research Participants

To ensure your test participants show up on time, we send reminders via email and SMS.

If someone cancels at the last minute, we immediately find a replacement.

With our recruitment dashboard, you can track the progress live and stay in control. That way, you can focus entirely on your research.

See recruitment example

Statistics Dashboard

Gain access to the statistics dashboard to analyse your target group based on screening questions. Identify patterns, refine your criteria, and discover new potential participants. Plus, easily export data for seamless research workflows.

See example

International Panel

We source the research participants from our continuously growing international pool of over 975,000 people, who are eager to participate in your studies.

We have a particularly strong presence in the United Kingdom, the Netherlands, Switzerland, Germany, Austria, and France. In other countries, we are also able to deliver research participants– simply get in touch, and we’ll be happy to provide you with more information.

Do you have a list of participants? Great! Invite them to sign up to your Private Pool and we handle the recruitment, scheduling, participant support and payments.

Download panel book
Matching test users
Matching test users

Forward-Thinking Service

When challenges arise, we don’t just react—we find solutions. Whether it’s last-minute adjustments, unexpected hurdles, or complex requirements, we work with you to make things happen. Because great results start with great support.

Trusted and loved: We’re rated 4.7 out of 5 by happy customers! ⭐⭐⭐⭐⭐

Get to know our team
Customer support
Customer support

Product demo

Partnership=Trust

Let’s get to know each other and see how we can work together.

Get in touch

How it works

1
Order test users
Use our transparent online ordering tool to specify the test user profile, see the price and save it as a quote. Next, place the order.
2
Order review
Order received, we review it and reach out to you in case we need additional information.
3
Screening
While you prepare your UX study, our team creates and sends out a questionnaire to find your desired participants.
4
Recruiting
You will receive a link to the recruitment dashboard, so you can monitor the recruiting process in real time.
5
Conduct research
Your research can begin now! If any issues arise, our team is ready to support you.
6
Rating and payment
Now it’s time to rate your test research participants! Share your feedback on each user to help us maintain top quality. Once you’ve rated them all, we’ll take care of the incentives—at no extra cost to you.

Product demo

Experience us

Focus on your study and let us deal with recruiting.

Get in touch

Testimonials

Our success stories

  • Sarah Röllin, UX Researcher.
    Sarah Röllin UX Researcher
    "Thanks to the TestingTime Private Pool, we have been able to build up our own network with committed clients. For all our studies, we thus have constant access to valuable customer feedback, which enables us to develop further in line with user needs. It's great that with TestingTime we have an all-round carefree package for suitable recruitment."
  • Anja Eberlein
    Anja Eberlein Customer Insights Manager
    "TestingTime helps us recruit for customer testing in an uncomplicated, highly professional, reliable and agile way. We greatly appreciate their expertise and proactive advice in conducting customer testing. They are absolute professionals, who we recommend to our work colleagues who deal with customer topics within our company."
  • Christopher Parola Meilleurs Agents
    Christopher Parola CPO
    "We organise user tests at least once a month and it is very time consuming! TestingTime has saved us a lot of time in the recruiting process and allows us to test with a qualified audience very easily."
  • Martin Angehrn. A man with short brown hair and a shirt
    Martin Angehrn CEO & Co-Founder
    "Short term recruitment, a mixed selection of test users, and same-day replacement for a no-show. Well done!"
  • Sulamit Scheurer. A woman with long darg hair and glasses.
    Sulamith Scheurer User Centered Innovator
    "With the help of TestingTime we always find the right test users with the desired profile in a short time, which saves us a lot of time and makes our work much easier. TestingTime is a reliable partner with a one stop service!"
  • Anna Sorbian Team Lead UX Research at Sunrise
    "TestingTime’s service provided a truly smooth process from start to finish. Their recruitment efforts resulted in top-notch participants who were well-suited for our study. The level of support and participant quality left us thoroughly impressed! Thank you TestingTime!"
  • Felix Portmann
    Felix Portmann Senior Experience Innovation Expert at Swisscom
    "TestingTime exceeded my expectations with their efficient selection process and remarkable speed. The flexibility to gather customer feedback within 3 business days has allowed us to meet our desired timelines. In many cases, we would not be able to meet study timelines without TestingTime. We greatly appreciate their dedication and expertise."
  • Francesc Pérez
    Francesc Pérez Product Design Lead at giffgaff
    "We love TestingTime. The level of service is very good. They recruit on time and we have never had to postpone a session due to recruitment issues. The testers show up on time and if they don't, TestingTime always provide a replacement. At the end of the sessions, TestingTime asks us for feedback from each test user."
  • Sarah Röllin, UX Researcher.
    Sarah Röllin UX Researcher
    "Thanks to the TestingTime Private Pool, we have been able to build up our own network with committed clients. For all our studies, we thus have constant access to valuable customer feedback, which enables us to develop further in line with user needs. It's great that with TestingTime we have an all-round carefree package for suitable recruitment."
  • Anja Eberlein
    Anja Eberlein Customer Insights Manager
    "TestingTime helps us recruit for customer testing in an uncomplicated, highly professional, reliable and agile way. We greatly appreciate their expertise and proactive advice in conducting customer testing. They are absolute professionals, who we recommend to our work colleagues who deal with customer topics within our company."
  • Christopher Parola Meilleurs Agents
    Christopher Parola CPO
    "We organise user tests at least once a month and it is very time consuming! TestingTime has saved us a lot of time in the recruiting process and allows us to test with a qualified audience very easily."
  • Martin Angehrn. A man with short brown hair and a shirt
    Martin Angehrn CEO & Co-Founder
    "Short term recruitment, a mixed selection of test users, and same-day replacement for a no-show. Well done!"
  • Sulamit Scheurer. A woman with long darg hair and glasses.
    Sulamith Scheurer User Centered Innovator
    "With the help of TestingTime we always find the right test users with the desired profile in a short time, which saves us a lot of time and makes our work much easier. TestingTime is a reliable partner with a one stop service!"
  • Anna Sorbian Team Lead UX Research at Sunrise
    "TestingTime’s service provided a truly smooth process from start to finish. Their recruitment efforts resulted in top-notch participants who were well-suited for our study. The level of support and participant quality left us thoroughly impressed! Thank you TestingTime!"
  • Felix Portmann
    Felix Portmann Senior Experience Innovation Expert at Swisscom
    "TestingTime exceeded my expectations with their efficient selection process and remarkable speed. The flexibility to gather customer feedback within 3 business days has allowed us to meet our desired timelines. In many cases, we would not be able to meet study timelines without TestingTime. We greatly appreciate their dedication and expertise."
  • Francesc Pérez
    Francesc Pérez Product Design Lead at giffgaff
    "We love TestingTime. The level of service is very good. They recruit on time and we have never had to postpone a session due to recruitment issues. The testers show up on time and if they don't, TestingTime always provide a replacement. At the end of the sessions, TestingTime asks us for feedback from each test user."

Newsletter

Want to know us better?

Subscribe to our newsletter

Recruitment stories

Mobile phone or internet subscribers

A UX team hired an UX Agency to conduct interviews for them. It was important that the people being interviewed didn’t know the telecommunication company was the one who wanted the interviews.

They were looking for: 

  • 4 telecommunication provider customers, 4 non-customers
  • individuals with a strong understanding of digital technology
  • decision-makers in personal or household insurance (e.g. home, car, mobile phone, cybersecurity, etc.).

Expert exclusion:

  • Exclude participants working in the telco, insurance, and UX industry. 

After the interview ended, the agency told the interviewees who the client was. During the project, we had to be careful not to say the name of the telecommunication provider. It was tricky, but we did it well and received a 5-star rating.

Smart home device owners

A telco company wanted to talk with users who enjoy using smart devices at home and watching certain TV shows.

They had specific requirements:

  • subscribed to a particular TV service
  • used a certain app for their smart home
  • had various smart devices at home
  • controlled these devices with their voice, especially the TV
  • had a strong interest in smart home technology

We helped find these people without extra rewards, and managed to gather all the desired participants for different user tests. The company was delighted and now looks forward to improving smart home technology.

Prospective buyers of a cloud phone system

Another UX team in the telco industry wanted to conduct user tests with 6 users to improve its product.

They were looking for people:

  • between 20 and 60 years old
  • working in companies with 1–250 employees
  • interested in buying a cloud phone system

Providing more incentive helped us find 6 participants within 48 hours. The UX team appreciated our tip to give the participants a higher incentive to participate in the test.

Reserved for your story

Book a demo call

Get a quote

Specific profile needed?

Focus on your study and let us deal with recruiting.

Get in touch

FAQs

Still have questions?

How much does recruiting cost?

Your price depends on the study method, the number of test users, and the desired profile. Use our easy and transparent online calculator to see how much your total comes to now.

What if I'm not happy with the test user?

In the rare case you’re not happy with the test user, you receive a replacement, or we adjust the invoice.

How do you handle no shows?

For participants who miss appointments despite reminders, we offer free immediate replacements or we adjust the invoice accordingly. However, this is the exception: our show up rate is at 98%.

What sorts of test users does your pool contain?

Our core markets are Switzerland, Germany, the UK, and France. In these countries, our pool consists of more than 975,000 test users of all ages, working in different industries, and interested in a range of topics. New people sign up every single day and, in certain cities, 1% of the total population is already a part of our pool.

How do you acquire test users?

We are always adding new people to our pool of more than 975,000 test users. We use a combination of organic and paid methods, enabling us to recruit the test users you need – even if they aren’t yet in our pool at the time you place your order.

See all FAQs