Frequently asked questions by test users

Everything you need to know about becoming a successful test user.

Questions concerning participation requirements

What are the requirements to become a paid tester?

You do not need any specific education or work experience to become a tester. Two things are very important, however:

  • The first is honesty. We expect you to answer our questions truthfully and to share your opinion openly during testing.
  • The second is reliability. We expect you to show up on time once you have agreed to take part in a study. Should you be unable to attend, we ask you to let us know in advance and cancel as soon as possible.

 

Why are reliability and honesty so important?

Unexcused absences and/or false statements can cause great damage. Based on your feedback, the companies whose products and services you are testing take important decisions.

Often, observers travel especially to be present at your test. If you don’t show up for the study, or give wrong information about your profile and therefore don’t match the target group we are looking for, your feedback will be useless and the test result will be invalid. This wastes a lot of time on all sides – for TestingTime, the company conducting the test, as well as for you.

What are the consequences if I provide false information about my profile?

As a general rule, TestingTime will not take any action without first contacting you to resolve any misunderstandings that may have arisen.

However, TestingTime reserves the right to block payments, refuse further study participation or completely delete your profile from our database if you intentionally provide false information about your profile. This is independent if you have already participated in the study and what charges have been incurred for this. Thank you for your understanding.

Questions regarding earnings

Why should I register as a test user?

There are several reasons why people like to register with us as test users. Here are the top 7:

  1. You get to test new products and services before they are released onto the market.
  2. You can directly influence the development of products with your feedback.
  3. There is a broad range of products and services that you can test: You can offer feedback on websites and apps, express your opinion about new product ideas and test video games and physical products (e.g., snacks, gadgets).
  4. Your feedback is valuable, which is why we pay you for it. You will have your pay transferred to your account in cash within 10 working days of completing the test.
  5. Test wherever and whenever you want to: from home or at the customer’s premises.
  6. You get to test the products of well-known brands from across different industries: From Zalando to UBS and IKEA.
  7. Last but not least: We guarantee 100% confidential handling of your data.

 

 

What can I earn?

You will be able to earn some money with every test, but it will not be enough to make a living. This is largely due to the fact that you will be invited to tests on an irregular basis. How much exactly you will earn will depend on the type and length of each particular study, as well as on whether you will be able to participate in it from home or have to attend in person:

  • You can earn the most by participating in studies in person.
  • You earn a little less for user tests/interviews that you can take part in from home via video call.
  • You earn a little less than that when taking part in online surveys.

 

When and how do I get paid for successfully taking part in a test?

Once you have successfully completed your first test, you will be asked to provide your preferred payment method (bank account, PayPal). From then on, the money will always be transferred to your account of choice within 10 business days after a test. You will receive an email/text message with a confirmation once the payment has been triggered with us and the money is on its way to you.

Questions concerning tests

How can I participate in a test?

Becoming a test user is easy:

  • First, you must register as a test user.
  • Depending on your location and how many studies are currently available, you can expect to receive 1–2 emails from us per week on average.
  • These emails will either introduce one or several studies. You will have to answer a short questionnaire so that we can make sure that your profile matches the test.
  • If you match the required profile, are available and we select you as a suitable candidate, we will send you another email with an invitation.
  • You can accept the invitation with just a click — and start looking forward to your first test!

 

How often can I participate in tests?

We want to be honest with you: It may take a while until you get to take part in your first study. Please be patient with us! How often you will participate in tests will depend on several factors.

  • The most important factor is your geographic location. If you are located in one of our core markets, where we have the most clients and therefore the most studies going on, then you will be receiving more test invitations. Our core countries are Switzerland, Germany, France, Austria, the United Kingdom and the Netherlands.
  • Once you receive a study invitation in your inbox, you will have to have to answer a few questions to make sure that your profile is a right fit for that specific test. The more questions you answer over time, the better we will know your profile. This will help us send you invitations to tests in the future that are more relevant to your profile. It will also increase your chances of getting accepted to take part in studies.
  • After all, it is important for us to know that we are able to rely on you. If you show up to your studies on time and answer our questions honestly, we will be more likely to invite you to more studies in the future.

However, study invitations will always be sent out on an irregular basis and it will never be a full source of income.

What exactly can I expect to happen during a test?

A moderator will usually guide through the test step by step. You will be shown a product or service that you can then try out. In order to be able to relate to your experience, the moderator will ask you to think out loud throughout the test. Try to answer as openly and spontaneously as possible. The goal is for the moderator to be able to relate to your thought processes so that he or she can learn how to improve the product. There are no wrong answers, provided that you are openly and honestly expressing your opinion.

What you get to test will vary each time: You may be asked to try out websites and apps, give your opinion on product ideas or test physical products (e.g., snacks).

Here you can watch a test user’s experience report, in which she recounts her experience of taking part in a test for the first time.

How long do tests last and where are they held?

Most studies range from 30 to 90 minutes. Some studies you can participate in from home (e.g., online surveys, phone or video calls), some are held at the customer’s premises.

Will the tests be recorded?

Some tests will be recorded for the purpose of better evaluation. The recordings will be treated confidentially and will not be published anywhere without your consent.

Which companies can I test for?

TestingTime customers include companies from across many different industries: e.g., retail trade, banking and insurance or the travel industry. This includes reputable brands such as Zalando, ifolor, IKEA, UBS and SBB, as well as small businesses.

What happens if I have to cancel?

Once you have accepted your invitation, our customers and partners count on you. They will have organised the study and booked an appointment or even a location. Please only cancel if you have a valid reason.

In such a case, please contact us as soon as possible via the link in your email or here. If you don’t withdraw or don’t withdraw on time, we reserve the right to refuse to let you participate in future studies.

How does TestingTime protect my data?

All of your answers and data will be stored in our highly secure data centres. TestingTime strictly adheres to the General Data Protection Regulation (GDPR). You can find more information about this in our privacy policy.

Questions about study-specific agreements

Why do I need to give my signature?

The company behind the study needs your agreement in the form of your signature in order for you to participate in the study.

What exactly am I signing?

The document you are signing has been created by the company that will be conducting the study with you. TestingTime has no influence on its content and scope. Basically, it could be a variety of agreements, e.g. a confidentiality agreement, a permission to record the user test, or something else.

What if I don’t want to sign?

Of course, the decision to reject the contract or refuse to sign it is always up to you – for whatever reason. Please be aware that refusal to sign the contract will automatically lead to exclusion from the study.

How exactly does the process look like to give my signature?

You can read and download the document in advance. You can then choose to sign or not. For the capture of your signature in electronic form, we use a third-party provider called Eversign. The use of this provider is device-independent and requires no registration on your side.

If you would like to learn more about the process, please watch a short video of our partner.

What happens with my signed doc?

After you agree to the terms and conditions with your signature, TestingTime stores your document in the database. We will then send you and the company a copy of the contract via e-mail. No further steps are necessary from your side. The third party provider Eversign is not allowed to access, store or use the document.

Why do I need to record a video?

The company behind the study requires a video to validate the completeness of your profile and your language skills. This is necessary in order to take part in the test. We will inform you during the screening process of the study that a video recording is required. Only test users who have accepted the video recording in advance will be considered for this type of study.

What can I expect if I agree to the video recording?

Once you have qualified for a study that requires video recording, you will receive a separate email from TestingTime to guide you through the recording process and provide you with a link to the appropriate video recording tool (Tool: VideoAsk). The tool to be used is free and web-based and does not require any further installation or account creation on your side. As soon as you start recording, we ask you to answer some study-related questions openly and honestly. Behave as naturally as possible, as if you were directly in an interview. The video you created is then made available to TestingTime, reviewed by us and made accessible to our customer for watching.

What advantage do I have if I agree to a video recording?

The video recording is necessary in order to take part in the test. Your time and effort will be additionally compensated.

How is the video recording GDPR compliant?

Your video will be deleted in its entirety in case you cancel your participation or after the study is over latest, both for us and for all parties involved.

Questions concerning video conferencing tools

How do I prepare for taking part in a test from home?

It is important that you plan your setup carefully when you take part in a study from home. Please keep the following points in mind:

  • Make sure your device’s battery is fully charged before testing.
  • If your headphones are also battery-powered, fully charge them as well.
  • Prepare your setup in a quiet room where you are undisturbed and have a good internet connection.

Your workstation is set up? Perfect! Then the next step is to download the video tool you will be using in the study and to familiarize yourself with it. To do this, check your confirmation email to see which device and tool your test will be conducted on.

Next, follow the step-by-step instructions below for the tool you’ll be using. They will guide you through downloading it, logging in, and getting to know the user interface.
This may take a few minutes, but isn’t complicated at all. Please take enough time for this.

How to take part in tests via Skype

Some user tests are conducted via Skype. Skype is easy to use and free. Here is a step-by-step guide on how to use Skype.

How to take part in tests using Lookback

Lookback is a free online tool for moderated user tests and works via the Participate app. Here you can find a step-by-step guide on how to use Lookback.

How to take part in tests via Whereby

Whereby is a free platform for video meetings and very easy to use. Here is a step-by-step guide on how to use Whereby.

How to take part in tests using Zoom

Many user tests are easily conducted via Zoom. Zoom is a free platform for video meetings and is very easy to use. Here is a step-by-step guide on how to use Zoom.

How to take part in tests via Google Meet

Google Meet is a popular video tool that is free and easy to use. Here is a step-by-step guide on how to use Google Meet.

How to take part in tests via Microsoft Teams

Microsoft Teams is a simple online conferencing tool that is used in moderated user tests. It is very easy to use. Here is a step-by-step guide on how to use Microsoft Teams.

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