Frequently asked questions by test users

Everything you need to know about becoming a successful test user.

Questions about the requirements

What are the requirements for becoming a test user?

First of all, we expect you to be on time when you agree to participate in a study. If you do have to cancel for any reason, please let us know as soon as possible. Secondly, it is very important that you always answer all questions truthfully.

Why is my being reliable and honest so important?

Our clients and partners are basing important decisions on your feedback. Often, a company’s most important employees will fly in just to witness the test you’ve been assigned to. If you lie or fail to show up altogether, the test will flatline, wasting time and money and potentially causing a lot of damage. Therefore, we reserve the right to withhold payment and to exclude you from future tests should you be unreliable or dishonest.

Questions about earnings

What are some advantages of becoming a test user?

It’s fun to test new products and services before they hit the shelves. And when they do, you’ll know that the valuable feedback you provided helped make them so awesome.

Can I make a living testing products and services?

No. While you will earn a little bit of money with each test, you won’t be able to make a living this way. Especially since you cannot expect regular invites.

How and when will I get paid for testing?

Once you have successfully completed your first test, you will be asked to provide your preferred payment method. From then on, the money will always be transferred to your PayPay or bank account of choice within 10 business days.

Questions about the process

How do I take a test?

  • First of all, you need to register as a test user.
  • Depending on where you live and how many studies are going on at the moment, you will receive an average of 1-2 emails from us per week.
  • The emails will contain inquiries for either a specific test, or multiple studies. You answer a short questionnaire so we can find out whether your profile is really suitable for the study.
  • If you match the requested profile, have time and we select you as a candidate, we will send you another email with a concrete test invitation.

How do I test from home?

A few testers have told us that, though they like participating in online surveys, they are a little hesitant when it comes to taking part in remote tests. But tests via video chat are not only exciting and versatile but taking part is also super easy!

We have prepared an easy step-by-step guide for each video conferencing app for you:

How to participate in user tests with Skype
How to participate in user tests with Whereby
How to participate in user tests with Lookback
How to participate in user tests with Zoom

What are the tests like?

Usually, a moderator will guide you through each step of the test. Try to answer his or her questions spontaneously. The moderator will want to understand your thought process so it’s important that you always think out loud, i.e. voice your thoughts. The test object will vary from test to test: a physical product like a washing machine is just as likely as an app or an online service.

How long does a test take?

That depends on the scope of the individual test. Usually, somewhere between a half hour and 90 minutes.

Are the tests recorded?

Some of our customers record their tests for data analysis purposes. However, these recordings are confidential and will not be published anywhere without your prior consent.

What companies can I test for?

TestingTime’s client base consists of companies in various industries, e.g. retail, banking, insurance, and hospitality. We serve big brands like Trivago, Zalando, and HolidayCheck as well as little-known mom-and-pop stores.

What if I need to cancel?

Once you confirm, our clients and partners are counting on you. They’ve prepared the study, booked a time slot, and sometimes even a location. So please don’t cancel unless you have valid reasons. Also, please let us know as soon as possible via the link in your email or here. We reserve the right to deny you future participations should you fail to cancel in time or at all.

How do you protect my privacy?

All your answers and data are saved in high-security data centers. TestingTime conforms to the General Data Protection Requirements (GDPR). For more information, please consult our data privacy policy.

Questions about remote tools

How do I participate in a user test via Skype?

Some user tests are carried out via Skype. It’s easy to use and free of charge. Here is a step-by-step guide to using Skype.

How do I participate in a user test via Zoom?

Some user tests are carried out via Zoom. It’s a free platform for video meetings that is very easy to use. Here is a step-by-step guide to using Zoom.

How do I participate in a user test via Lookback?

Lookback is a free platform for remote, moderated user tests and works via the Participate App. Please follow this step-by-step guide to using the App.

How do I participate in a user test via Whereby?

Whereby is a free platform for video meetings that is very easy to use. Here is a step-by-step guide to using Whereby.

Your questions have been answered?

Sign up as a test user here.

We didn’t answer your question?

Please get in touch.